Last updated: 14 March 2026
We aim to be fair and transparent. If you have a concern about a purchase or booking, please contact us directly — we will always try to resolve matters reasonably before any formal process.
This Refund Policy sets out the terms under which Fitness With Joe ("we", "us", "our") will consider requests for refunds or cancellations in relation to services booked or purchased through our website or directly with our team.
This policy is governed by English law and is intended to comply with applicable consumer protection legislation, including the Consumer Rights Act 2015 and, where applicable, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
All articles, quizzes, guides, and other educational materials available on this website are provided free of charge. No payment is required to access these resources, and therefore no refund provisions apply to them.
We understand that schedules change. Our standard cancellation terms for booked training sessions are as follows:
All cancellation requests must be made in writing by email to [email protected] or by telephone on +44 070 4260 4544. The time of receipt of your cancellation notice will be used to determine which tier applies.
In the unlikely event that we need to cancel a session due to illness, unforeseen circumstances, or any other reason, we will give you as much notice as possible and offer either:
Where services are purchased as a block or package (e.g., a 4-week or 8-week programme):
Exceptional circumstances (such as serious illness or injury preventing participation) will be considered on a case-by-case basis. Supporting documentation may be requested.
For online or video-based sessions, the same cancellation terms apply as in Section 3. Technical difficulties on your end (e.g., internet issues, device failures) do not automatically entitle you to a refund unless a session cannot be delivered at all due to circumstances beyond both parties' control.
If a session is interrupted due to a technical issue on our end, we will reschedule or offer a credit for the affected session.
Nothing in this Refund Policy is intended to limit or exclude your rights under applicable UK consumer law. Under the Consumer Rights Act 2015, you have the right to services that are carried out with reasonable care and skill. If a service fails to meet this standard, you may be entitled to a repeat performance or, if that is not possible, a price reduction or refund.
If you have purchased a service online and it has not yet been provided, you may have a 14-day "cooling off" right under the Consumer Contracts Regulations 2013. Please note that if you request the service to begin during this cooling-off period, your cancellation right may be reduced proportionally.
To request a refund or cancellation, please contact us using the details below and include:
We aim to respond to all refund requests within 5 working days. Approved refunds will be processed within 10 working days to your original payment method.
For all refund or cancellation enquiries, please contact: